Direct Haj, explained in full

The full journey, step by step

1. 1

   Register with us first

   • Before you start on Nusuk, register with our group. We prepare a Nusuk-compliant photo and passport scan for you, and give you the exact instructions to follow so you are placed with our group.
   • Only registered pilgrims are added to our 2027 WhatsApp group, where we share updates at each stage.
2. 2

   Create your Nusuk Haj account

   • Go to the official Nusuk Haj platform at hajj.nusuk.sa and start registration using your country of residence. This is a different platform to the Nusuk Umrah app — an Umrah account will not work for Haj.
   • Use an email address you can reliably access, complete the account steps and keep your login details safe.

   Opening an account does not secure a Haj place. Registration, verification, package availability and a completed booking are separate stages.

3. 3

   Prepare and upload your documents

   • Enter your personal details exactly as they appear on your passport and supporting documents.
   • Upload the documents Nusuk asks for, including a photo that meets its precise size, background and framing rules. Incorrect photos are one of the most common reasons for delay or rejection.
   • Check the details of every intended pilgrim, including companions, before submitting. You are responsible for keeping your information accurate and up to date.

   Register→
4. 4

   Complete the application and await verification

   • Submit your application, then keep an eye on your Nusuk account and email for updates or requests.
   • Nusuk reviews your information before you can move on to the booking stages. Verification can take time, so register early rather than waiting for packages to appear.

   Verification is not the same as a confirmed booking. A verified application does not guarantee a place.

5. 5

   Understand the packages

   • Nusuk asks you to choose a preferred category, then browse authorised providers and their packages. We will tell you exactly which provider and package to select.
   • A package can include the Haj visa, accommodation in Makkah and Madina, meals, transport between cities, services at the holy sites (Mashair) and a guide. Always check the exact inclusions.
   • Non-shifting means one Makkah hotel before and after the days at Mina, Arafat and Muzdalifah. Shifting means you change hotels around that period, often from a hotel near the Haram to one elsewhere in Makkah.
   • Look beyond the headline price: trip length, flights, hotel location, room sharing, Mina camp, meals, transport and guidance all shape the experience. Many rooms are sold as a bed in a shared room, and a chosen roommate is not guaranteed.
6. 6

   Arrange funds and understand payment

   • Top up your Nusuk wallet before the sale opens. Packages can sell out quickly, and a funded wallet lets you complete the purchase without delay. Nusuk also accepts card payments.
   • Before paying, read the package, flight, cancellation and refund terms shown at the time of booking.
   • Keep records of every payment and booking confirmation. Prices are set when you book; registering interest or choosing a category does not fix a package or a price.

   Register→
7. 7

   Select your package and book

   • Review the live packages on Nusuk and select the one we have told you to choose.
   • Check the full itinerary and terms before paying: what is included, what costs extra, and anything confirmed later.
   • Complete the booking and payment on the official Nusuk platform only. Under Direct Haj, packages and Haj visas cannot be booked through any outside website or company. UK government guidance also directs British pilgrims to book through Nusuk.
8. 8

   Receive your itinerary, visa and travel details

   • After booking, follow the instructions issued through Nusuk, by the provider and by us.
   • Confirm your flights, arrival city, hotels, transfers, meeting points and contact details as they are supplied.
   • Make sure you hold the correct Haj visa. A tourist or other visa is not a substitute, and a Haj visa has a fixed validity period that cannot be extended.
9. 9

   Prepare for departure

   • Check current vaccination requirements and keep your certificates. UK guidance currently requires a valid MenACWY (meningitis) certificate, with vaccination at least ten days before arrival.
   • Speak to your doctor about health needs and medication. Carry medical letters and enough medication. Medical insurance is not automatically provided, so check your cover.
   • Prepare for crowds, long walks and heat. Keep copies of your passport, visa, booking and key phone numbers to hand.

   Register→
10. 10

    Travel to Saudi Arabia

    • Travel according to your itinerary and follow our instructions on arrival, reception, transport and hotel check-in.
    • Our group WhatsApp and guides are your first point of contact if you are separated or a service does not appear.
    • Travel between Madina and Makkah is usually by coach; some packages use rail or air.
11. 11

    Perform Haj

    • The journey moves between Makkah, Mina, Arafat and Muzdalifah, with transport, camps and guidance provided under the package.
    • Religious guidance throughout follows the Jafferi Madhab, led by our scholars. The rites depend on your form of Haj and circumstances; group movements and timings follow the provider's arrangements.
12. 12

    Complete your stay and return home

    • Follow the confirmed itinerary for any remaining time in Makkah or Madina, check-out, transfers and your return flight.
    • Leave Saudi Arabia before your visa expires.
    • Keep your booking and payment records. If a problem or refund issue arises, we will help you use the provider's and Nusuk's support routes.

    Register→